Frequently Asked Questions
How Can We Help?
Find answers to common questions about PawAblePets products, sizing, orders, shipping, returns, and mobility support.
If you still need help, contact us and we’ll do our best to assist.
Product & Sizing
How do I choose the right size for my dog?
Each product has its own sizing guidance. Please measure your dog carefully using the instructions provided on the product page before placing your order.
Depending on the product, measurements may include chest circumference, leg circumference, paw size, back length, or body weight.
If your dog falls between two sizes or you are unsure which size to choose, contact us before ordering and include your dog’s measurements.
Are PawAblePets products suitable for all dogs?
Not every product is suitable for every dog.
Suitability depends on factors such as your dog’s size, mobility level, condition, comfort, and the type of support needed.
Please review the product description and sizing information carefully. For medical conditions, post-surgery recovery, sudden weakness, or severe mobility problems, consult your veterinarian.
Can I use a brace or harness on both sides?
This depends on the product.
Some braces are designed for a specific left or right leg, while others may be adjustable or suitable for either side.
Always check the product page before ordering.
What if my dog is between two sizes?
If your dog falls between sizes, do not guess.
Check the fit notes on the product page or contact us with your dog’s measurements so we can help you review the available options.
Mobility & Use
How long can my dog wear a brace or mobility support product?
Wear time depends on the product and your dog’s individual needs.
For many support products, it is best to introduce them gradually and monitor your dog for rubbing, pressure, discomfort, or changes in gait.
Always follow the product-specific instructions and your veterinarian’s guidance when the product is being used as part of recovery or rehabilitation.
Can PawAblePets products replace veterinary treatment?
No.
PawAblePets products are designed to provide practical mobility support, protection, stability, or assistance.
They are not a substitute for veterinary diagnosis, treatment, surgery, rehabilitation, or emergency care.
When should I contact a veterinarian?
Contact a veterinarian promptly if your dog experiences:
- Sudden weakness or paralysis
- Severe pain
- Inability to stand or bear weight
- Loss of coordination
- Rapid worsening of mobility
- Significant swelling
- Loss of bladder or bowel control
- Difficulty breathing
Mobility products should not delay professional veterinary care when urgent symptoms are present.
Orders
How do I know if my order was placed successfully?
After your order is completed, you should receive an order confirmation at the email address provided during checkout.
If you do not receive a confirmation, check your spam or junk folder first.
If you still cannot find it, contact us with your name and email address.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible.
Once an order has entered processing or has already shipped, we may not be able to make changes or cancel it.
Can I change the shipping address after placing an order?
Contact us as soon as possible if your shipping address is incorrect.
Address changes may not be possible once the order has been processed or shipped.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Shipping
How long does shipping take?
Delivery times vary depending on destination, product availability, carrier processing, and local customs or delivery conditions.
Please refer to our Shipping Policy for current estimated delivery information.
Button later: View Shipping Policy
How can I track my order?
Once tracking information becomes available, you will receive tracking details by email.
You can also use our Track Order page when available.
Button later: Track My Order
Why has my tracking information not updated?
Tracking updates can occasionally pause while a parcel is:
- Moving between carrier facilities
- Waiting for a flight
- Going through customs
- Being transferred to a local delivery carrier
A short period without updates does not necessarily mean the shipment has stopped moving.
If tracking has not updated for an extended period, contact us.
What happens if my package is marked delivered but I cannot find it?
First, please:
- Check around your property
- Ask household members or neighbors
- Check any safe delivery location
- Contact the local carrier if applicable
If you still cannot locate the package, contact PawAblePets with your order number and tracking information.
Returns & Refunds
Can I return an item?
Return eligibility depends on the condition of the item and the terms in our Return & Refund Policy.
Please review the policy before sending anything back.
Button later: View Return & Refund Policy
What if I ordered the wrong size?
Contact us as soon as possible.
Do not continue using the product if the fit is clearly incorrect.
Return or exchange eligibility will depend on the product condition and our Return & Refund Policy.
What if my item arrives damaged or incorrect?
Contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photos of the product
- Clear photos of the packaging if relevant
We will review the issue and help determine the appropriate next step.
Product Care
How should I clean my PawAblePets product?
Care instructions vary by product and material.
Always follow the care instructions shown on the relevant product page.
Unless specifically stated otherwise, avoid harsh chemicals, high heat, or washing methods that may damage straps, padding, fasteners, or support components.
Should I check my dog’s skin while using a brace or support product?
Yes.
Regularly check areas where the product touches your dog’s skin and fur.
Stop use and reassess the fit if you notice:
- Redness
- Rubbing
- Swelling
- Pressure marks
- Skin irritation
- Increased discomfort
If symptoms persist, contact your veterinarian.
Support
I’m not sure which product my dog needs. Can you help?
Yes.
Contact us with a brief description of your dog’s mobility needs.
Helpful information may include:
- Age
- Breed
- Weight
- Main mobility concern
- Which leg or area is affected
- Relevant measurements
- Whether your dog is recovering from surgery or injury
We can help you understand which PawAblePets product category may be worth considering, but we cannot diagnose medical conditions.
Still Have a Question?
If you cannot find the answer you need, contact PawAblePets and we’ll be happy to help with product, sizing, order, shipping, or return questions.
Button later: Contact Us