Privacy Policy

At PawAblePets, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, subscribe to communications, or otherwise interact with PawAblePets, and how that information may be used and shared.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We May Collect

Depending on how you interact with PawAblePets, we may collect information such as:

Contact Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order Information

  • Products purchased
  • Order value
  • Order number
  • Shipping method
  • Delivery information
  • Return or refund history

Payment Information

Payments are processed through third-party payment providers.

PawAblePets does not generally store your full payment card details directly. Payment information may be processed and retained by the payment provider used at checkout.

Customer Support Information

If you contact us, we may collect:

  • Messages
  • Product questions
  • Order-related information
  • Measurements you provide for sizing assistance
  • Photos or other information you voluntarily send to help us understand a product or order issue

Website & Device Information

We may automatically collect information such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Referral source
  • Approximate location
  • Time spent on the website
  • Shopping and browsing activity

This information may be collected through cookies, analytics tools, pixels, or similar technologies.

How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Send order and tracking updates
  • Provide customer service
  • Assist with sizing and product questions
  • Process returns, refunds, or exchanges
  • Prevent fraud or misuse
  • Improve our website and shopping experience
  • Analyze website performance
  • Improve products and content
  • Send marketing communications where permitted
  • Maintain business and transaction records
  • Meet applicable legal or regulatory obligations

How We Share Information

We may share information with service providers when necessary to operate PawAblePets.

These may include:

  • SHOPLINE and ecommerce platform providers
  • Payment processors
  • Shipping and logistics providers
  • Warehousing or fulfillment partners
  • Email and customer communication providers
  • Website analytics providers
  • Fraud prevention and security services
  • Marketing or advertising service providers

We share only the information reasonably necessary for these providers to perform their services.

We do not sell personal information simply as a list of customer contact details.

Shipping & Fulfillment Partners

To fulfill your order, certain information may need to be shared with shipping, warehouse, fulfillment, or logistics partners.

This may include:

  • Name
  • Shipping address
  • Phone number where required
  • Order details
  • Tracking information

This information is used to prepare and deliver your order.

Cookies & Similar Technologies

PawAblePets may use cookies and similar technologies to:

  • Keep the website functioning correctly
  • Remember preferences
  • Maintain shopping cart functionality
  • Understand how visitors use the website
  • Measure website performance
  • Improve customer experience
  • Support marketing and advertising where applicable

Your browser may allow you to block or delete certain cookies.

Please note that disabling essential cookies may affect website or checkout functionality.

Analytics

We may use analytics services to understand how customers find and use PawAblePets.

Analytics data may include information such as:

  • Pages viewed
  • Device type
  • Traffic source
  • Approximate location
  • Interactions with products or content

We use this information to improve site performance, content, navigation, and customer experience.

Marketing Communications

If you subscribe to PawAblePets emails or otherwise consent to marketing communications, we may send information such as:

  • Product updates
  • Mobility care content
  • Helpful guides
  • Store news
  • Promotions

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the message.

Transactional communications such as order confirmations, shipping notifications, and customer service replies are separate from marketing communications.

Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Fulfill orders
  • Provide customer service
  • Maintain business records
  • Handle returns, refunds, or disputes
  • Prevent fraud
  • Comply with applicable legal, accounting, or regulatory requirements

Retention periods may vary depending on the type of information and the purpose for which it is used.

Data Security

We take reasonable measures to help protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no online system, transmission method, or storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account information and devices.

International Processing

PawAblePets may work with ecommerce, payment, shipping, analytics, and service providers located in different countries.

As a result, personal information may be processed or stored outside the country where you live.

Where required, we aim to handle such information in accordance with applicable data-protection requirements.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to request:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of certain information
  • Information about how your data is used
  • Withdrawal of marketing consent
  • Certain restrictions on processing

Privacy rights vary by jurisdiction and may be subject to legal exceptions.

To make a privacy-related request, please contact us.

Children’s Privacy

PawAblePets is not intended for children.

We do not knowingly seek to collect personal information from children through our store.

If you believe a child has provided personal information to us, please contact us so we can review the matter.

Third-Party Links

Our website may contain links to third-party websites, services, carriers, payment providers, or other external resources.

PawAblePets is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policies of those services separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services
  • Changes to technology
  • Changes to service providers
  • Business changes
  • Legal or regulatory requirements

The latest version will be published on this page.

Contact Us About Privacy

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact PawAblePets.

Email: support@pawablepets.com

Button later: Contact Us