Terms & Conditions

Welcome to PawAblePets.

These Terms & Conditions govern your use of the PawAblePets website and your purchases from our store.

By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions.

Please read them carefully before using the site or completing a purchase.

1. About PawAblePets

PawAblePets provides pet mobility, recovery, and support products for senior dogs, recovering dogs, and pets with mobility challenges.

Our products and educational content are intended to provide practical support and general information.

They are not a substitute for professional veterinary diagnosis, treatment, surgery, rehabilitation, or emergency care.

2. Eligibility to Use the Website

By using this website, you confirm that:

  • You are legally able to enter into a purchase agreement
  • The information you provide is accurate and complete
  • You will not use the website for unlawful or fraudulent purposes
  • You will not interfere with the normal operation or security of the website

We reserve the right to refuse service where reasonably necessary.

3. Product Information

We aim to provide accurate product descriptions, images, sizing information, features, and specifications.

However:

  • Product colors may appear slightly different depending on screen settings
  • Packaging or minor product details may change
  • Measurements may vary slightly
  • Product availability may change without notice

Customers are responsible for reviewing product information and sizing guidance before placing an order.

4. Product Suitability

Mobility products may not be suitable for every dog.

Suitability can depend on factors such as:

  • Size
  • Weight
  • Body shape
  • Mobility level
  • Injury or condition
  • Comfort
  • Fit
  • Veterinary guidance

If you are unsure whether a product is appropriate for your dog, contact us before ordering.

For medical concerns, severe pain, sudden weakness, paralysis, or rapid changes in mobility, consult a veterinarian promptly.

5. Orders

Submitting an order does not guarantee acceptance.

An order may be subject to:

  • Payment authorization
  • Product availability
  • Fraud review
  • Address verification
  • Other reasonable order checks

We may cancel or decline an order if:

  • Payment cannot be verified
  • The product is unavailable
  • There is an obvious pricing or listing error
  • The order appears fraudulent or abusive
  • The shipping destination cannot be supported

If an order is cancelled after payment has been captured, any applicable refund will be processed to the original payment method.

6. Pricing

Prices are displayed in the currency shown on the website.

We may update prices at any time.

If there is an obvious pricing, typographical, or technical error, we reserve the right to correct the error and, where appropriate, cancel the affected order and issue a refund.

Applicable taxes, shipping fees, duties, or other charges may be added where required.

7. Payment

Available payment methods are shown during checkout.

Payment processing may be provided by third-party payment service providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

PawAblePets does not generally store complete payment card details directly.

8. Shipping

Shipping availability, delivery estimates, tracking, and shipping fees are described in our Shipping Policy.

Delivery dates are estimates and may be affected by:

  • Carrier delays
  • Customs
  • Weather
  • Peak periods
  • Address issues
  • Local delivery conditions

Please review our Shipping Policy for additional details.

Button later: View Shipping Policy

9. Returns, Refunds & Exchanges

Returns, refunds, exchanges, damaged items, and cancellations are governed by our Returns & Refund Policy.

Customers should contact PawAblePets before sending any item back.

Button later: View Returns & Refund Policy

10. Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or has shipped.

11. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order information
  • Providing a complete shipping address
  • Selecting an appropriate product and size
  • Following product instructions
  • Monitoring fit and comfort during use
  • Seeking veterinary advice where appropriate

Products should not be used in a way that is inconsistent with their intended purpose.

12. Product Use & Safety

Always supervise your dog when introducing a new mobility or recovery product.

Stop use if you notice:

  • Rubbing
  • Pressure marks
  • Swelling
  • Skin irritation
  • Increased pain
  • Worsening mobility
  • Distress or discomfort

If you have concerns about your dog’s health, contact a veterinarian.

13. Veterinary Disclaimer

Information provided by PawAblePets, including product descriptions, blog posts, care guides, FAQs, and customer support, is for general informational purposes only.

It is not veterinary advice.

PawAblePets does not diagnose medical conditions.

Nothing on this website should replace advice from a qualified veterinarian.

14. Website Content

All website content, including:

  • Text
  • Product descriptions
  • Graphics
  • Branding
  • Logos
  • Images
  • Page layouts
  • Educational content

is owned by or licensed to PawAblePets unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially use website content without permission, except where permitted by law.

15. User Conduct

You agree not to:

  • Use the website unlawfully
  • Attempt unauthorized access
  • Introduce malware or harmful code
  • Interfere with website functionality
  • Misuse customer service channels
  • Submit false, misleading, or fraudulent information
  • Violate intellectual property rights

16. Third-Party Services

PawAblePets may use third-party services such as:

  • SHOPLINE
  • Payment processors
  • Shipping carriers
  • Analytics providers
  • Email providers
  • Tracking services

We are not responsible for third-party systems beyond the extent required by applicable law.

Third-party services may also be governed by their own terms and privacy policies.

17. Third-Party Links

Our website may contain links to external websites or services.

These links are provided for convenience or informational purposes.

PawAblePets does not control and is not responsible for the content, availability, or practices of third-party websites.

18. Limitation of Liability

To the extent permitted by applicable law, PawAblePets will not be liable for indirect, incidental, special, or consequential losses arising from use of the website, products, or services.

Nothing in these Terms excludes liability that cannot legally be excluded.

Customers remain responsible for using products appropriately and seeking professional veterinary care when needed.

19. No Guarantee of Medical Outcome

PawAblePets does not guarantee that any product will:

  • Cure a medical condition
  • Prevent surgery
  • Restore full mobility
  • Eliminate pain
  • Replace rehabilitation
  • Produce a specific medical outcome

Results can vary depending on the dog, condition, fit, use, and veterinary care.

20. Privacy

Our collection and use of personal information are described in our Privacy Policy.

Button later: View Privacy Policy

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes may reflect:

  • Business updates
  • Website changes
  • Product changes
  • Legal requirements
  • Service-provider changes

The latest version will be published on this page.

22. Governing Law

These Terms & Conditions are governed by applicable laws relevant to the operation of PawAblePets and the customer transaction, subject to any mandatory consumer rights that apply in the customer’s jurisdiction.

Nothing in these Terms is intended to remove rights that cannot legally be waived.

23. Contact Us

If you have questions about these Terms & Conditions, contact PawAblePets.

Email: support@pawablepets.com

Button later: Contact Us