Returns & Refund Policy

At PawAblePets, we want you to feel confident when ordering mobility and recovery products for your dog.

Because many of our products are size- and fit-sensitive, please review product details and sizing guidance carefully before placing your order.

If you need help with a return, exchange, damaged item, or incorrect order, please contact us before sending anything back.

Return Eligibility

To be eligible for a return, the item should generally be:

  • Unused or only tried on briefly for fit
  • Clean and free from pet hair, dirt, odors, or damage
  • In resalable condition
  • Returned with original packaging and included accessories where applicable
  • Accompanied by the original order information

Products that show clear signs of extended use may not be eligible for return.

Because mobility products come into direct contact with dogs, we may not be able to accept items that have been heavily worn, soiled, damaged, or altered.

Return Request Period

Please contact us within the return period stated on your order or store policy after delivery.

Your return request should include:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Relevant photos if the item is damaged, defective, incorrect, or has a fit issue

Do not send a product back before receiving return instructions from PawAblePets.

Wrong Size or Fit

If the product does not fit your dog as expected, contact us as soon as possible.

Please stop using the product if the fit is clearly incorrect.

For size-related requests, we may ask you to provide:

  • Your dog’s measurements
  • Product size ordered
  • Photos showing the fit
  • Details about the fit issue

Return or exchange eligibility will depend on the product condition and the circumstances of the request.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us promptly.

Please include:

  • Your order number
  • Clear photos of the item
  • Clear photos of the packaging if relevant
  • A description of the issue

We will review the information and determine the appropriate resolution.

Depending on the situation, this may include:

  • Replacement
  • Partial refund
  • Full refund
  • Other appropriate resolution

Do not discard the product or packaging until the issue has been reviewed.

Return Shipping

Return shipping responsibility depends on the reason for the return.

If the return is due to:

  • Incorrect size selected by the customer
  • Change of mind
  • Product no longer being needed
  • Other non-defective reasons

the customer may be responsible for return shipping costs.

If the item is confirmed to be defective, damaged on arrival, or incorrectly fulfilled, PawAblePets will review the case and provide appropriate return or replacement instructions.

Do not return an item to the original shipping address unless specifically instructed to do so.

Refunds

Once an eligible return is received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to the original payment method.

Refund processing time may vary depending on your bank, card issuer, payment provider, or financial institution.

Original shipping charges may be non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Exchanges

Where available, exchanges may be offered for eligible products, especially in cases involving size or fit.

Availability depends on:

  • Product condition
  • Stock availability
  • Product type
  • Requested replacement size or variant

If a direct exchange is not available, we may ask you to return the original item and place a new order.

Non-Returnable Items

Certain items may not be eligible for return, including products that are:

  • Heavily used
  • Damaged after delivery
  • Altered or modified
  • Missing essential components
  • Unsanitary or heavily soiled
  • Returned without authorization
  • Otherwise not in resalable condition

Any product-specific return restrictions will be stated on the relevant product page where applicable.

Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We will try to help, but cancellation cannot be guaranteed once the order has entered processing or has already shipped.

If the order has already shipped, you may need to wait for delivery and then follow the return process if the item is eligible.

Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned because of:

  • Incorrect address
  • Incomplete address
  • Failure to collect the parcel
  • Repeated unsuccessful delivery attempts

any refund or reshipment decision will be reviewed after the package has been returned or the carrier status has been confirmed.

Additional shipping costs may apply.

Chargebacks and Payment Disputes

If you have a problem with your order, please contact PawAblePets first so we have an opportunity to help resolve the issue.

For questions involving:

  • Non-delivery
  • Damaged items
  • Incorrect items
  • Returns
  • Refunds
  • Cancellations

please contact us through our official customer support channels.

This allows us to review the order, tracking information, and any relevant product details and work toward an appropriate resolution.

How to Request a Return

To request a return:

  1. Contact PawAblePets through our Contact Us page or customer service email.
  2. Include your order number.
  3. Explain the reason for the return.
  4. Provide photos or measurements where relevant.
  5. Wait for return instructions before shipping the product.

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Important Note for Mobility & Recovery Products

Mobility products may require an adjustment period, and fit can vary depending on your dog’s body shape, gait, condition, and measurements.

Please monitor your dog carefully during initial use.

Stop use if you notice:

  • Rubbing
  • Pressure marks
  • Swelling
  • Skin irritation
  • Increased discomfort
  • Worsening mobility

For medical concerns, contact your veterinarian.

Need Help Before Returning?

If you are unsure whether the issue is related to sizing, fit, product setup, or use, contact us first.

We may be able to help you resolve the issue without requiring a return.

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