Shipping Policy

At PawAblePets, we aim to make shipping information clear and straightforward so you know what to expect after placing an order.

Delivery times may vary depending on destination, carrier processing, customs, product availability, and local delivery conditions.

Order Processing

Most orders require a short processing period before shipment.

During this time, we may:

  • Confirm product availability
  • Verify order details
  • Prepare the item for shipment
  • Complete packing and fulfillment

Once your order has shipped, tracking information will be sent to the email address provided at checkout when available.

Estimated Delivery Times

Estimated delivery times vary by destination and shipping method.

The delivery estimate shown at checkout or in your order confirmation is an estimate only and may be affected by:

  • Carrier delays
  • Customs processing
  • Weather
  • Peak holiday periods
  • Local delivery conditions
  • Incorrect or incomplete address information

We recommend reviewing your shipping address carefully before completing your order.

Shipping Destinations

PawAblePets ships to supported destinations shown during checkout.

If your destination is not available at checkout, shipping may not currently be supported for that location.

Available countries and shipping methods may change over time.

Shipping Costs

Shipping fees, if applicable, are calculated and displayed during checkout.

Any available free-shipping offer or threshold will also be shown before payment.

Please review the final shipping cost before completing your purchase.

Tracking Your Order

Once tracking information becomes available, you will receive a tracking number by email.

Tracking may not update immediately after shipment. It can take some time for the carrier to scan and register the parcel in its system.

You can also use our Track Order page when available.

Button later: Track My Order

Tracking Has Not Updated

It is normal for tracking to pause temporarily while a package is:

  • Moving between facilities
  • Waiting for an international flight
  • Going through customs
  • Transferring to a local delivery carrier
  • Awaiting a carrier scan

A temporary lack of tracking updates does not necessarily mean the shipment is lost.

If tracking has not updated for an extended period, please contact us with your order number.

Customs, Duties & Import Charges

Depending on the destination, customs duties, taxes, or import fees may apply.

These charges are determined by local authorities and are generally outside PawAblePets’ control.

Unless otherwise stated at checkout, customers are responsible for any applicable customs or import charges required by their destination country.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

PawAblePets is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please:

  • Check around your property
  • Check with household members
  • Check with neighbors
  • Look for a safe delivery location
  • Contact the local carrier

If you still cannot locate the shipment, contact us with your order number and tracking information.

We will review the available delivery information and assist where reasonably possible.

Lost or Significantly Delayed Shipments

If your order appears to be significantly delayed or potentially lost, contact us so we can review the tracking history.

We may need to allow additional time for the carrier to complete an investigation before determining the appropriate next step.

Multiple Shipments

In some cases, items from the same order may be shipped separately.

If this happens, you may receive more than one tracking number or separate delivery updates.

Order Changes & Cancellations

If you need to change or cancel your order, contact us as soon as possible.

Once an order has entered processing or has already shipped, changes or cancellation may no longer be possible.

Please refer to our Return & Refund Policy for return eligibility after delivery.

Button later: View Return & Refund Policy

Need Help?

If you have a question about your shipment, tracking, or delivery status, contact PawAblePets and include your order number whenever possible.

Button later: Contact Us